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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
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‎08-20-2021 05:56 PM

HP Recommended
Product: HP Envy 5530
Operating System: macOS 11.0 Big Sur

I recently updated to a MacBook Air with Apple's new M1 chip.  Now, my HP Envy 5530 will no longer scan.  The computer is on OS version 11.4.   HP support doesn't list this OS, so apparently they don't have a driver to support all of the functions of this printer.  Can any of you confirm this problem, and does this mean I have no choice but to buy a new printer?

Category:
1 REPLY 1

‎08-23-2021 04:10 AM

HP Recommended

@Ronbo13, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from your Mac. To assist you better, do you get any errors while trying to scan?

Have you installed the printer using the AirPrint driver? If yes, you would not have installed it as 'Bonjour multifunction which is why the scan function is not included.

 

HP Support site has a driver for macOS 11 which is also compatible with macOS 11.4

 

However, you may use the HP Smart app from App Store to scan or you may also download the HP Easy Scan app.

For more info, refer to - How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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