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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-21-2022 02:58 AM - last edited on ‎05-21-2022 10:24 AM by Retired

HP Recommended

From HP Smart I cant’t scan any more via Samsung devices but it works from Apple device.

What is the issue?The paper size option is blank..

5 REPLIES 5

‎05-24-2022 12:42 PM

HP Recommended

Hi @LSTUER,

 

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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‎05-24-2022 01:02 PM

HP Recommended

Models are Galaxy A8 tablet & Galaxy A7 phone

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‎05-24-2022 02:33 PM - edited ‎05-29-2022 12:25 PM

HP Recommended

To Assist better-What is the android version on your phone?.

 

Meanwhile, Update the printer firmware

Here are the steps:- Click here

 

Update your phone's Android OS.

  1. Make sure your device is connected to Wi-Fi.
  2. Open Settings.
  3. Select About Phone.
  4. Tap Check for Updates. If an update is available, an Update button will appear. Tap it.
  5. Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.

If the issue persists, uninstall and reinstall the HP Smart app

 

Let me know how this goes!

 

 

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‎05-25-2022 07:10 AM

HP Recommended

Both devices have the latest OS so that is not the issue

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‎05-29-2022 12:30 PM

HP Recommended

Scan with the Mopria Scan app (Android)

Use the Mopria Scan app to scan documents or photos from your HP printer to your Android device.

Check the requirements to scan with the Mopria Scan app.

The printer is connected to your network or a Wi-Fi Direct connection.

For a Wi-Fi connection, the printer and Android device are within 6 feet of the access point (router).

For a network connection, your device is connected to the same network as your printer.

Go to Google Play - Mopria Scan to install the app. If prompted to allow the app to access photos, media, and files on your device, select Allow.

In the Mopria Scan app, tap your scanner under Discovered scanner.

Place the original on the printer scanner glass or into the automatic document feeder (ADF).

Change any desired scan settings, and then tap Scan.

Follow the prompts to complete scanning the document.

 

Refer to -https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps!

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