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Message 1 of 2
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Flag Post

Printer stuck in fax mode

HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

The printer is stuck in fax mode. I have never used the fax, It's not connected to a phone.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @MZZKATT,

 

I'd like to help!

 

To assist better-

  1. Are there any error messages on the printer display? if yes, please share the error
  2. Are you able to make copies using the printer?

While you respond to that, Try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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