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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I just bought this HP printer, and every time I try to print or scan it always has a message of " check your connection" then after i log off and log back onto the printer, then it works. Why cant this print do what It should the first time?

1 REPLY 1
HP Recommended

What is model of printer?

I am guessing it is not connected to the modem.  How are you connecting to it?  USB cable?  WiFi direct?

If you can log into it (?)  you could tell it never sleep

 

If the printer is not waking up the problem can be be the network or the computer not sending a wakeup message. A quick fix is to set the sleep to off or never

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