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‎07-25-2022 06:20 AM - last edited on ‎07-28-2022 12:53 PM by Moderator

HP Recommended
Product: HP ENVY 5050 All-in-One Printer

Hello, can someone help as my device would not just scan properly? I have tried all I can, but every time you want to scan any document, it shows coloured (grey if black-and-white) vertical lines that do not make any sense. I have had the printer for a couple of years now, its scan function has not worked once. 

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1 person had the same question
2 REPLIES 2

‎08-04-2022 11:43 AM

HP Recommended

@Temipope

 

Welcome to the HP support community.

 

Did you make a copy and check if that works fine?

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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‎08-04-2022 12:51 PM

HP Recommended

No it does not make copies either.

 

 

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