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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
stevenrachman22
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Printing content from emails

HP Recommended
HP 6978
Microsoft Windows 10 (64-bit)

When I try and print the content of an email it only prints in Landscape format. Need for it to print in a portrait format.

When I click on options and try to change to portrait , it wants print all my tasks

It is okay when it scans and prints but not from emails

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

 Hi @stevenrachman22,

 

I'd like to help!

 

To assist better -Are you using an email app or a web browser to print?

 

Try the below steps -

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

 Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware 

 

Also, you may refer to-HP print settings guide (Windows, Mac)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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