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‎11-11-2024 12:11 PM

HP Recommended

I have a HP Deskjet 2775

It allows me to print emails or pages off the net. When I try to photo copy anything all I get is black pages.

Any ideas?

Category:
1 REPLY 1

‎11-13-2024 09:25 AM

HP Recommended

Hi @RonB4077,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with making color copies on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Kindly refer to the steps on this link to change the copy settings for color and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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