• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-21-2022 07:11 AM

HP Recommended
Product: HP Officejet 7310xi All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I scanned a printed receipt and saved it to a PDF file. 

But when I try to print the page the printer scrolls down to the middle of the paper to be printed onto and then begins to print. 

When I used HP doc to analyze my printer, it says the printer is fine and the test page is fine.

I would like to just print a complete page.

Any ideas?

Category:
1 REPLY 1

‎06-24-2022 11:34 AM

HP Recommended

@Drknockout, Welcome to the HP Support Community! I’m here to help.

 

I understand you are facing issues while printing. The support options are limited due to the age of this printer.

  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

 

Perform the steps mentioned in this document - Troubleshooting Print Quality Problems with the Diagnostic Page

 

This model printer does not have a driver for Win 10 PC. You are using a Windows built-in driver that has limited features.

If the issue persists, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.