Printing works fine; scanner won't connect; scan doctor doesn't work

[Jazziepatti]

While wireless printing works fine, scanning says that it's unable to find or connect to my printer/scanner.  Obviously the device is connected, because printing works. Scan doctor is useless.  It either says that it doesn't see my device, or it tries to connect to an old printer that hasn't been used in years.  

[asmita6658]

@Jazziepatti

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue while scanning.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Reboot the devices -
1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Step 3 Check Windows Image Acquisition settings -
1) In Windows, search for and open View local services.
2) In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
3) Look at the Status and Startup Type values.

• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type drop-down menu, and then click Start.

If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂