Printing

[jk2136]

My Pro 9015 recently stopped printing from the internet. It will print a test page from HP. Also, when it try's to print, it asks for a fax number. This makes me think it's stuck in fax mode.

[Kuroi_Kenshi]

Hi @jk2136,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet Pro 9015 printing issue where print jobs prompt for a fax number instead of printing. Let’s go through a few checks.

Set the Correct Default Printer

• Open Control Panel > Devices and Printers.
• Locate HP OfficeJet Pro 9015 in the list.
• Ensure you select the printer icon, not the Fax version.
• Right-click the printer icon.
• Select Set as default printer.

Select Printer Instead of Fax in Applications

• Open the document you want to print.
• Select File > Print.
• Open the printer selection drop-down list.
• Choose HP OfficeJet Pro 9015 (Printer).
• Send the print job again.

Remove Fax Queue if Selected by Default

• Open Settings > Bluetooth & devices > Printers & scanners.
• Locate HP OfficeJet Pro 9015 Fax.
• Select it and choose Remove device.
• Confirm removal.
• Restart the computer.

Restart Print Spooler

• Press Windows + R.
• Type services.msc and press Enter.
• Locate Print Spooler.
• Right-click and select Restart.
• Close the Services window.

Reinstall the Printer

• Open Settings > Printers & scanners.
• Remove HP OfficeJet Pro 9015.
• Restart the computer.
• Select Add device and reinstall the printer.
• Print a test page.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,