Problème lié au scanner

[DOUAM]

Bonjour,

Je possède une imprimante HP ENVY 5030 série 5000 tout en un. J'aimerais numériser un document mais impossible. Lorsque j'essai de numériser sur l'application HP Smart un message s'affiche "  un problème lié au scanner a été détecté. Redémarrez l'imprimante et réessayer. Si le problème persiste, consultez le site web d'assistance Hp". 

Que dois je faire pour résoudre ce problème s'il vous plaît? 

[MatheusH]

Hey @DOUAM  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

[DOUAM]

Hello,

I have an HP ENVY 5030 5000 series all in one printer. I would like to scan a document but cannot. When I try to scan on the HP Smart app a message is displayed " A problem with the scanner has been detected. Restart the printer and try again. If the problem persists, visit the HP support website"

What should I do to fix this please?

[Betty0610]

@DOUAM

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and try again.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!