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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-06-2023 05:13 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Using ENVY 5544 and can scan to mac but cannot save as pdf - file is empty, Any help appreciated

Category:
1 REPLY 1

‎01-11-2023 06:35 AM

HP Recommended

Hi @BEC882,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP ENVY 5544 Printer wherein the scanned image cannot be saved in pdf format.

 

Please follow the steps listed below:

- On your Mac, open the document you want to save as a PDF.

- Choose File > Print.

- Click the PDF button or click the down arrow  to open the PDF pop-up menu, then choose Save as PDF.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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