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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-08-2017 01:23 AM

HP Recommended
Product: LaserJet Pro MFP M125a
Operating System: Microsoft Windows 8 (64-bit)

When I try to scann multiple pages in one PDF document, or try to scann multiple pages as separate .jpg document, LaserJet Pro MFP M125a crashes, generates error and restarts. This is something that is not related to specific OS (happens on Windows XP, Windows 7, Windows 8). Can you please help me resolve it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2017 08:21 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

View solution in original post

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2 REPLIES 2

‎06-08-2017 08:21 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

Was this reply helpful? Yes No

‎06-08-2017 11:34 PM

HP Recommended

Thank you, thank you, thank you :generic:

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