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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2023 02:39 AM

HP Recommended

My deskjet 2721e used to scan and now it says the feature is unavailable. I have hidden it and re-added it, I have reset it several times. I printed out the information page and it's connected to the same internet as my phone and the IP address is the same. Please help.

Joanne 

1 REPLY 1

‎05-29-2023 08:24 AM

HP Recommended

@Jo26-_ 

 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

 

Review - check / add anything missed...

HP printers - 'Feature Unavailable' displays in HP Smart (Android) 

 

 

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HP DeskJet 2721e All-in-One Printer 

 

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