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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-29-2020 07:58 AM

HP Recommended
Product: HP OfficeJet5255
Operating System: Microsoft Windows 10 (64-bit)

Hi.  I do a lot of scanning of pictures.  The pictures I scan are colored pictures. However, the picture shows up as black and white in my picture library.  I know I probably did something I should not have to make this problem, but I don't know what and I don't know how to correct it.  Can someone please help?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2020 02:00 AM

HP Recommended

Hi @CZ76

Welcome to the HP Support Community. I'd be happy to assist you.

  • Which application are you using to scan?
  • You will have to select the option to scan in color mode on the application before scanning.

Use the HP Smart app to scan from your Win PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-06-2020 02:00 AM

HP Recommended

Hi @CZ76

Welcome to the HP Support Community. I'd be happy to assist you.

  • Which application are you using to scan?
  • You will have to select the option to scan in color mode on the application before scanning.

Use the HP Smart app to scan from your Win PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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