Problem with scanner message

[Fab1982]

Hi, 
I got a problem when I try to scan with HP Smart, it displays in French ( I am French) "probleme lié au scanner" (problem linked to scanner) then it says : try to restart your printer and if it does not work please contact support. 

"Problem with scanner detected, try to restart your printer"
It is strange because when I try to scan documents with HP scan it works, and when I use HP smart on other computers, it works as well, 
Is there anybody who could help me with that? 

Best regards

Fabrice

[Oscar36]

i have the same problem 😕 and i dont know what is going on

[Jay_G24]

Hi @Fab1982,

I'd like to help!

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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