Problem with scanning

[khammes]

The scanner says it is scanning but after scanning finishes the page scanned does not show up to save and the save option button is not highlighted.  It's like the page never actually was scanned.  Picture below shows what I am seeing 

after scan finishes.  Anyone else have this problem and able to find a solution?

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[khammes]

Thanks for replying, greenturtle.  Unfortunately, I have run the scan dr. tool several times and nothing was wrong apparently.  I have also uninstalled and reinstalled my printer/scanner several times to no avail.  I had scanned about 200 pages without any problems and then the problem started.  Waited a couple of days thinking maybe it was just too hot or something and tried again.  Scanned one page with no problem then the next page wouldn't scan.  Well, it said it was scanning but like above nothing showed from the scan and no highlighted save button.  I would take it somewhere to see if it could be fixed but it will probably cost as much as a new printer since this one didn't cost much.  Just right now I don't have the money to shell out for a new one.  This one is not even a year old.  

[greenturtle · Accepted solution]

Hi,

Try this standalone scan software:

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

[khammes]

So far so good!  Thanks!

[greenturtle]

Hi @khammes

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!