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Problem with the camera of the 3D scanner

HP Recommended
Microsoft Windows 10 (64-bit)



there is a message that the camera is not connected properly to the computer. My laptop is ACER SPIN5 and it has 2 USB3 ports. I connect the camera to one of the USB3 ports but it does not work. 3D SCAN.jpg

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HP Recommended

Do you have an externally powered USB hub to try? Some USB ports may not provide enough power to the scanner.

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