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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 4500
Microsoft Windows 10 (64-bit)

Hello,
after starting HP Solution Center I get the following screen.
2021-01-13 18_35_43-HP Support Assistant.jpg
Restarting the PC and reinstalling the software did not solve the problem.
"HP Print and Scan Doctor" did not solve the problem either.
What can I do?

2 REPLIES 2
HP Recommended

I have exactly the same problem opening HP Solution centre with the same image appearing. I have an HP Photosmart 4480

HP Recommended

Product:  C310 printer

Problem:  'HP Solution Center' will not open.   tried deleting and re-loaded.  Tried   HP Printer and scanner Doctor.  Tried on-line support.

 

If anyone finds a solution, please contact at:  [Personal Information Removed]

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