Problems with making a copy of a document from my HP Photosmart 6520 All in One Series Printer

[Hankyjr]

I just replaced the "4 Pack" HP ink 564 Cartridges  and I am trying to make a copy of a document.  It is not copying.  I went to the "Tools" setting and chose the  "Clean the Cartrdiges".  When it printed out the results, all the ink showed fine, except the "Black" cartridge.  I tried numerous times to make a copy of my document, choosing "Black only" and also  "Color".  Neither was successful.  Needless to say it cost me $132.00 for the cartridges, and my printer is still not able to make a copy, either in Black or in Color.  Is there any way to fix this problem or is my printer "unrepairable"? And, if not, did I just throw $132.00 for the ink cartridges  down the toilet?? Please advise.  Thank you!!!!

[KrazyToad]

@Hankyjr

Welcome to HP Community

I have gone through your Post and would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03954004 and if the issue persists please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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