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‎11-21-2020 06:14 PM

HP Recommended
Product: HP DESKJET PLUS 4152

I HAVE TRIED OVER AND OVER AND OVER TO GET THE LABEL OR WHATEVER I NEED TO RETURN MY PRINTER. MY FIRST PRINTER WENT OUT AND THE COMPANY SENT ME A REPLACEMENT AND TOLD ME THAT THEY WOULD SEND THE PAPERS OR WHATEVER I NEEDED TO SEND THE OLD ONE BACK (THAT IT WOULD BE IN THE BOX)!! GUESS WHAT? NOTHING!! I'VE BEEN TRYING FOR WEEKS AND WEEKS AND EACH REP TELLS ME THEY ARE GOING TO SEND IT!!! NOW THEY ARE TRYING TO CHARGE ME BECAUSE THE OLD ONE HASN'T BEEN RETURNED!!! AND IT'S NOT MY FAULT!!!! SO CN SOMEONE TELL ME WHAT TO DO!!!????

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1 person had the same question
1 REPLY 1

‎11-30-2020 08:05 AM - edited ‎11-30-2020 08:07 AM

HP Recommended

Hi @LaToasha,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

and, Welcome to the HP Support Community.  

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