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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-07-2021 07:57 PM

HP Recommended

I am using Deskjet 2610.  With Adobe Flash no longer supported, and HP Solutions Center no longer functional without it, neither of the two solutions you've mentioned support OCR when I scan to PDF.  Does this mean I need a new scanner?  If so, I can assure you it won't be an HP due to their lack of foresight with the impending EOL of Adobe Flash, and having a satisfactory solution for their customers.  These workarounds without all features available is NOT a satisfactory solution.

1 REPLY 1

‎03-12-2021 11:50 AM

HP Recommended

@penelsonjr

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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