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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-03-2022 11:05 AM - last edited on ‎04-04-2022 09:12 AM by

HP Recommended

Kumar, I'm having the same problem.

 

I'm using an HP 8600 N911, with MacOS Monterey 12.3.1.

 

I've updated all HP software, and HP Easy Scan Version 1.11.0 (210909).

 

The software scans correctly, but saving as a PDF or PDF Searchable yields a PDF with ONLY page 1 of the document.  

 

If I "Save as JPEG," EVERY page is saved correctly, however, although, of course, as separate documents.

 

This has only occurred since upgrading HP Easy Scan from version 1.10, which WAS working correctly in MacOS Monterey.

 

(Workaround:

(1. "Save as JPG" to a folder. 

(2. "Select All" documents in the folder.

(3. Right-click and select "Quick Actions" > Create PDF.)

 

Please correct this in HP Easy Scan?

 

Please?

 

 

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2022 11:00 AM

HP Recommended

@DoubleScan

 

I understand your concern. I will forward this issue to the respective team in HP.

 

Meanwhile, you may use the HP Smart app or Apple Image Capture to scan and save PDF files.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-05-2022 11:00 AM

HP Recommended

@DoubleScan

 

I understand your concern. I will forward this issue to the respective team in HP.

 

Meanwhile, you may use the HP Smart app or Apple Image Capture to scan and save PDF files.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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