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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-20-2021 05:50 AM

HP Recommended

Same problem here. First noticed after HP update of 19 January 2021 HP Inc. - SoftwareComponent - 1.28.2197.0.

Uninstalled Adobe Flash software but banner still appears and HP Solution Centre still cannot be opened.

I find the 'Solved' solution impossible to navigate.

Help!  

3 people had the same question
5 REPLIES 5

‎01-20-2021 03:43 PM

HP Recommended

Please review this recent post by Forum member Dragon Fur!

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Getting-white-square-with-lower-case-f-and-i-w...

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎01-20-2021 05:49 PM

HP Recommended

 

Mine is an HPDeskjetF4480

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‎01-21-2021 04:10 AM

HP Recommended

Thanks - Why can't HP drop in an update of software to correct this though??

They knew this problem was on the way surely?? Why not corrected  already together with the driver update of 19 January??

 

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‎01-21-2021 09:01 PM

HP Recommended

Hey Roger - here's your answer due to a Windows 10  update the HP Solution Center no longer works on Windows 10 

 

Log in to HP.com and search for HP Scan and Capture - its a free app - follow the instructions to install and it will replace the Solution Center

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‎01-23-2021 03:59 AM

HP Recommended

Thanks for this, but, as I see it, HP Scan and Capture is a stand alone App separate from HP Solution Centre,
and does not enable the Solution Centre itself to operate.

As Adobe Flash - required to open Solution Centre - is now inoperative, HP need to download a patch to enable their
Solution Centre software to work.

If HP are reading this, why can you not do this please!!

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