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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-24-2020 08:01 AM

HP Recommended

With HP Pro 9010 the same problems in Catalina, Scan to computer from the printer.  From the app on  computer no problem.

 
 
 
 
 
 
 
 
3 REPLIES 3

‎02-17-2021 07:32 AM

HP Recommended

This document should help you, especially the FAQ section: https://support.hp.com/us-en/document/c04788799

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎02-17-2021 09:30 AM

HP Recommended

@Betty0610, sorry but your information wasn’t helpful.

Scan to computer d’not work.

The solution is https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Scan-to-Network-Folder-Setup-for-Officejet-Pro...

 

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‎02-23-2021 12:58 AM

HP Recommended

That's goo to hear 🙂

 

Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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