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‎01-24-2022 01:24 PM

HP Recommended

Any news on this? HP OfficeJetPro 7740 is exact model. This is randomly happening on Win  11.

3 people had the same question
1 REPLY 1

‎01-25-2022 06:05 AM - edited ‎01-25-2022 07:10 AM

HP Recommended

@nkorac 

Hello,

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

  1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
  2. Type services.msc and OK. The Services (local) window opens.
  3. Double-click on Windows Image Acquisition, then click on the Log On tab.
  4. Check Local System Account and Allow the service to interact with the office.
  5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
  6. Click on the General tab, and restart the service by clicking on Stop, then Start.
  7. Close the Services window.
  8. Try to scan.

 

If the Kernel hardware detection dependency does not exist, please add it as follows:

  1. Simultaneously press the Windows flag and the X key.
  2. Click Windows Terminal (admininitrator), then Yes.
  3. Type cmd, and press Enter key.
  4. Type Sc config stisvc depend= rpcss/ShellHWDetection, and press Enter key.
  5. Restart the computer.
  6. Try to scan.

 

Please use the HP OfficeJet Pro 7740 Wide Format All-in-One Printer series Full Feature Software and Drivers to install your printer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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