cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
LiquidZero
New member
1 0 0 0
Message 1 of 4
145
Flag Post

Re: Scanned pages randomly flipped upside down

HP Recommended

I am seeing this as an issue within the printer software, considering so many printer models are affected by this "bug" that was magically resolved with some form of firmware update, though I don't think it's hardware related.  This issue exists with my 9019 Premier printer as well, and it has the latest firmware self installed on it. (001.2042A (70.2MB) updated Nov 17, 2020, according to the /drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/23918431 page) .  The randomization occurs when using HP Smart, or any Windows controlled environment.  The issue is OMITTED when scanning to a USB device.  Something within the software driver is causing the issue.  OCR, OMR, or some other image recognition controller is causing pages to falsely flip documents prior to output.  There is no option to disable image recognition within the scan preview window, nor is there an option to keep orientation of scanned set.  This is a driver/software issue outside of the printer, and not necessarily a driver issue.

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
10,224 10,197 715 815
Message 2 of 4
Flag Post
HP Recommended

Hi @LiquidZero,

 

I'd like to help!

 

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

  • Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
    • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
    • Restart your computer.
    • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
    • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
    • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
    • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
    • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
    • Under print server properties, go to drivers - remove any entry there as well.
    • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
    • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
    • Now restart your computer again.
    • Open the Run window again, type “services.msc” and press ok to get services window.
    • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
    • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
    • Repeat the same exercise on “Function Discovery Resource Publication” as well
    • Windows image acquisition stop and restart the service 

Reinstall the drivers from Software and drivers page

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
greenturtle
Level 15
Level 15
13,138 13,086 1,330 3,426
Message 3 of 4
Flag Post
HP Recommended

Hi @LiquidZero 

 

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

Please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
0 Kudos
rcashford
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

I am having the same problem both on a new 9010j I just bought and 8715 at home. Is there a quick fix. This is an incredible waste of time when scanning a lot of pages that you then have to flip. 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation