Receiving a fax

[KG2026]

Can I receive a fax on my Envy 6400 printer? 

[Dragon-Fur]

@KG2026 

Welcome to the HP Community --

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@KG2026 wrote:

Can I receive a fax on my Envy 6400 printer? 

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Sorry, no --

None of the printer models in this series include Fax hardware.

 User Guide – HP Envy 6400 All-in-One series

Mobile Fax - Page 75

 User Guide - HP ENVY 6400e All-in-One series

Mobile Fax - Page 66

If you wish -- or need -- to do so, you can use Mobile Fax to SEND faxes.

-- HP Smart / HP App - Mobile Fax –

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section.

For example,

• What does the Mobile Fax service cost?

“More FAQs” calls this document – READ and Watch the Video

•  HP printers - Using Mobile Fax (HP App)
  • Note: Mobile Fax supports sending multiple PDF files at a time, up to 50 pages or 20 MB.
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”

Troubleshooting

• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

Mobile Fax – Terms of Service

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-- Important –

 Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

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Message Content References

Take advantage of the extensive HP Video Library!

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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• HP ENVY 6400e All-In-One Printer series
• HP ENVY Pro 6400 All-in-One Printer series

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