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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

It won't let us register our printer because the serial number is invalid even though we are taking it directly from the printer. Has anyone had this issue before or know of a phone number I can call? The virtual assistant is no help. 

2 REPLIES 2
HP Recommended

Hi @VIKING1500,

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number email ID, etc.

 

Also, could you share the serial number in a private message?

 

 

Keep me posted. 

HP Recommended

HP Desk Jet 2755 e

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