Remove Scan to E-mail Address without PIN

[DanetteBruns]

I have a HP Officejet Pro 7720 printer that I have configured to use the scan to email function.  I need to delete one of the email addresses from the list.  Unfortunately, I do not have the PIN anymore and I no longer have access to the email account to request a new PIN.  I have attempted a factory reset of the printer as well as removing the web services.  However, the e-mail addresses return afterwards.

Its my understanding that HP can send instructions privately on how to successfully remove all of the addresses from the printer.  I am requesting this information be sent to me for my printer.

[Garp_senchau]

@DanetteBruns, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When you are facing issues with the HP Officejet Pro 7720, particularly with removing email addresses from the scan-to-email function, it might help to follow these steps. It appears that a factory reset and removing web services did not resolve the issue. Consider trying the following:

Access Embedded Web Server (EWS)

• Ensure your printer is connected to your network.
• Open a web browser and type the IP address of your printer.
• This will open the Embedded Web Server.

Login Page

• If prompted for a PIN and you no longer have it, resetting the printer settings via EWS might be possible.
• Look for access options and see if there's an alternate method to access admin settings without the PIN.

Reset Settings

• If you can access, navigate to Settings > Security.
• There might be an option to reset the administrator password or security settings.

Remove Email Addresses

• Navigate to Settings > Email Server.
• Check the list of email addresses and see if you can remove or reset them.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,