• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
7720
Microsoft Windows 11

I have a HP Officejet Pro 7720 printer that I have configured to use the scan to email function.  I need to delete one of the email addresses from the list.  Unfortunately, I do not have the PIN anymore and I no longer have access to the email account to request a new PIN.  I have attempted a factory reset of the printer as well as removing the web services.  However, the e-mail addresses return afterwards.

 

Its my understanding that HP can send instructions privately on how to successfully remove all of the addresses from the printer.  I am requesting this information be sent to me for my printer.

1 REPLY 1
HP Recommended

@DanetteBruns, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

When you are facing issues with the HP Officejet Pro 7720, particularly with removing email addresses from the scan-to-email function, it might help to follow these steps. It appears that a factory reset and removing web services did not resolve the issue. Consider trying the following:

 

Access Embedded Web Server (EWS)

  • Ensure your printer is connected to your network.
  • Open a web browser and type the IP address of your printer.
  • This will open the Embedded Web Server.

Login Page

  • If prompted for a PIN and you no longer have it, resetting the printer settings via EWS might be possible.
  • Look for access options and see if there's an alternate method to access admin settings without the PIN.

Reset Settings

  • If you can access, navigate to Settings > Security.
  • There might be an option to reset the administrator password or security settings.

Remove Email Addresses

  • Navigate to Settings > Email Server.
  • Check the list of email addresses and see if you can remove or reset them.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.