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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Recently whenever I try to scan a document HP Smart asks me to log in.  It has to open a separate browser window, enter user name and password.  Then it will do it all again next time I want to scan a different document.  Why all this extra work just to use a product?  And if it's really necessary, why doesn't it remember the account and / or keep you logged in?

HP Officejet Pro 8600

Using over a home network

MacBook Pro, Ventura 13.0.1

 

It didn't do this prior to maybe a month ago.  You could just press the printer icon, select scan and go.

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