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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-29-2021 01:34 PM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: macOS 11.0 Big Sur

I recently replaced a cartridge on my OfficeJet Pro 9015. The message thanking me for replacing the cartridge with HP products came up on the screen and has not gone away. As a result, I have no access to the copy, scan, or other functions from the printer itself. I have rebooted the printed twice, with no change.

Category:
1 person had the same question
1 REPLY 1

‎12-02-2021 04:15 AM

HP Recommended

@Mi21, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer screen is stuck at this error. 

Reinsert the ink cartridges to check if that helps.

 

Restart the wireless router, the printer, and the PC

Go to the HP Smart app and click OK. Check if you are still able to print from the computer.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the error persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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