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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
DeWisGe_3579
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Requirement to sign in before uising HP Smart

HP Recommended
HP Envy Photo 7830
Microsoft Windows 10 (64-bit)

I have been using HP smart to print, scan and do other tasks with the printer ENVY Photo 7830.

Recently, there is a requirement to sign in before using HP Smart.

I do not know why this is required now and it takes more than 3 minutes to sign in and load cloud services.

 

HP Smart was very useful before but now it really is not user-friendly anymore.

How can I turn it back as it used to be?

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Dragon-Fur
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HP Recommended

@DeWisGe_3579 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Answer

At this writing, You cannot "go back" to the way it used to be.

 

I don't expect you to like the answer - we frequently do not have any control over the solutions.

 

What else?

 

If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

 

==============================================================

 

Comments

 

The "normal" turn around time to open HP Smart - with the new login / Cloud Services requirement - is about 5 to 15 seconds.  Three minutes is excessive but I cannot offer an explanation.   I'm on the West Coast of the USA - far enough away from your location that our experiences may not share a common path / setup.

 

I usually open the application and let it sit minimized until I want to use it.

Not ideal, but it works and the app doesn't mind sitting quietly until needed.

 

References

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

 

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 

 

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7830 All-in-One Printer 

 

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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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