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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
SelfPublishing
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Reset to default for scans on OfficeJet Pro 8610

HP Recommended
Officejet Pro 8610
macOS 10.14 Mojave

Tried to set new System Preferences for Scan.  Now it's not scanning anything..

Need to know how to scan multiple items to a single jpeg

 

 

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KrazyToad
HP Support Agent
HP Support Agent
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HP Recommended

@SelfPublishing

 

Welcome to HP Support Community


I would like to help

 

Are you able to make Photocopies?

 

If Photocopies work, please try these steps


Ensure that the printer and Mac has the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT201541

 

Next remove and re-add the printer using Airprint

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print 

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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