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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet Pro MFP M181fw
Microsoft Windows 11

Dear community,

 

I secured my printer preferences (HP LJ Pro M181fw) with a password. Unfortunately I forgot it therefore I’m not able change any settings anymore. Is there a way to reset the printer to factory settings? Serial Number: S/N [Personal Information Removed]; Model Number: T6B71A

Thanks for your help

Rolf

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@RolfGAusB

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@RolfGAusB

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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