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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
miandie
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Message 1 of 2
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SCAN FUNCTION NOT OPENING

HP Recommended
DELL INSPIRON 3668
Microsoft Windows 10 (64-bit)

When I double click on the SCAN function in my printer software (ALL-IN-ONE 3830 network) the scanning window will not open.

I rebooted the computer and printer, I uninstalled and reinstalled the software, so far nothing.  When I try to scan from my printer, it stays on connecting in the panel.  The computer sees the printer and the HP support assistant finds the printer, so it's clearly connected.  HELP......................

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
11,064 11,034 813 911
Message 2 of 2
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HP Recommended

 Hi @miandie,

 

I'd like to help!

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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