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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet Ink Advantage 3835 All-in-One Printer
Microsoft Windows 10 (32-bit)

I CAN PRINT. BUT WHEN I WANT TO SCAN THERE LIKE "NO COMPUTER FOUND" THE SCAN FUNKTION IS NOT WORKING

1 REPLY 1
HP Recommended

@ZIMKA 

 

Welcome to the HP Community Forum.

 


@ZIMKA wrote:
Operating System: Microsoft Windows 10 (32-bit)

Software / Application:  Unknown

Connection Type:  Unknown


I CAN PRINT. BUT WHEN I WANT TO SCAN THERE LIKE "NO COMPUTER FOUND" THE SCAN FUNKTION IS NOT WORKING


 

Start here:

Restart Everything, including the router that controls your network

 

Next,

"No computer found" might indicate you are using HP Scan (part of the full driver printer software).

If yes, then the general fix is

Uninstall printer software from Programs and Features

Restart the computer and log in

Install new copy of the Full Feature Software.

 

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP DeskJet 3830 series Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

 

NOTE >> Ask if you need additional "how-to" help to reload the printer software.

 

Example - Full Feature Software - Programs and Features - Installed

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

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OR

Although I don't recognize the error message as part of the application,

You are perhaps using the HP Smart (Windows) application?

 

If yes, one of the solutions is to Reset the HP Smart application

 

 

Consider

 

Check / Run Windows Updates > Install any pending updates

 

Next (if not yet done) --

Restart everything, including the router that controls your network.

 

Open and Check HP Smart

 

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

 

No Joy?

Reset HP Smart Application - Windows

 

Next,

Reset the HP Smart application - This action removes the app data.

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Ink Advantage 3835 All-in-One Printer

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.