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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet 2810 All-in-One Printer

I can only scan through the iPhone app, through my Mac it shows that the printer is not supported

1 REPLY 1
HP Recommended

The 28xx series is not on the Apple Air Print compatibility list

https://support.apple.com/en-us/HT201311

 

Connect the printer to the router

Install HP Smart on your Mac and let it obtain the needed drivers

 

Wi-Fi reset instructions and videos are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

 

Watch this video to see how to reset your printer: 2800.
Microsoft's Copilot may have more recent videos.

 

This video shows how to connect to the router: 2800 2810
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 11 in this User Manual.

 

I am not sure if Wi-Fi direct works with MacOS but you can try itWi-Fi Direct is explained on page 11 of the User Manual, this Wi-Fi setup avoids configuring the router.


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