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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-14-2024 06:23 PM

HP Recommended

I've tried everything to resolve the Scanner 13 error. The printer prints, but the display for all the functions for the printer is obscured by the Error Code.  How do I fix this error? 

Category:
3 people had the same question
1 REPLY 1

‎04-14-2024 06:26 PM

HP Recommended

When I attempt to reinstall, it only goes so far and then I get a blank white screen. I then click on the X in the upper right corner and the following message appears.  I click on continue but nothing happens. 

motherfrogger_1-1713140723207.png

 

motherfrogger_0-1713140656456.png

 

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