SCANNER NOT DETECTED BY THE HP SMART APP.

[GAURAV22_02]

I use the HP smart app to operate my  laserjet MFP1005w which is a printer **bleep** scanner **bleep** copier. The app is not detecting the scanner. I have tried to switch off/on, reinstall the app etc. all that the virtual assistant advised. 

Can someone help me please ? The scanner is very important for me to operate. 

Thanks 

Gaurav 

[Sneha_01]

Hi @GAURAV22_02,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble with your HP LaserJet MFP1005w scanner. Here are some troubleshooting steps you can follow to resolve the issue:

1. Check Connections

• Ensure the printer/scanner is properly connected to the same Wi-Fi network as your device running the HP Smart app.
• Restart your router and make sure the connection is stable.

2. Update Drivers and Firmware

• Update the printer firmware:
  • Go to the HP support website.Search for your printer model and download the latest firmware.
  • Follow the instructions to update the firmware.
• Update the HP Smart app to the latest version from the app store.

3. Check HP Smart App Permissions

• Ensure the HP Smart app has the necessary permissions:
  • On Windows, check the Firewall settings.On macOS, ensure the app has permissions in System Preferences > Security & Privacy.
  • On mobile devices, ensure the app has permissions to access your network and local storage.

4. Reset the Printer:

• On the printer control panel, navigate to the settings menu.Select "Restore Factory Defaults" or a similar option.Confirm the reset and restart the printer.

5. Use the HP Print and Scan Doctor (Windows)

• Download and run the HP Print and Scan Doctor.Follow the on-screen instructions to diagnose and fix any issues.

6. Check for HP Smart App Alternatives

• Try using alternative scanning software:
  • HP Scan and Capture (Windows)HP Easy Scan (macOS)Windows Fax and Scan (Windows)Preview (macOS)

7. Direct IP Address Connection:

• Find the printer’s IP address from the printer’s control panel.Enter the IP address in a web browser to access the printer’s Embedded Web Server (EWS).Check for any settings related to the scanner or network connectivity.

8. Reinstall the HP Smart App

• Completely uninstall the HP Smart app from your device.Restart your device.
• Reinstall the HP Smart app from the official source.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support