SCANNING ONLY A FEW PAGES AT A TIME

[Tam63]

MY HP ALL IN ONE IS ONLY SCANNING 2-3 PAGES AT A TIME. AND i AM USING THE HP SMART APP. 

[Max3Aj]

@Tam63, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet 8015e All-in-One Printer is only scanning 2–3 pages at a time using the HP Smart app, please try these steps, 

Check the Automatic Document Feeder (ADF):

• Ensure the pages are properly aligned and the paper guides are snug.
• Clean the ADF rollers with a lint-free cloth and a bit of water to remove dust or debris.

Use the Correct Scan Source:

• In the HP Smart app, when you select Scan, make sure the source is set to Document Feeder (not Flatbed).
• Also, ensure the setting for multi-page scanning is enabled (especially if scanning to PDF).

Update the HP Smart App:

• Make sure you're using the latest version of the HP Smart app. Outdated versions may have bugs or limitations.

Update or Reinstall Printer Drivers:

• Go to the HP Support website and check for the latest drivers for your printer model.
• Reinstalling the drivers can sometimes resolve persistent scanning issues.

Try HP Print and Scan Doctor:

• This is a free diagnostic tool from HP that can automatically detect and fix scanning issues. You can download it from here.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support