SCanned images are not showing up in the preview window

[JonAMax]

Scanner seems to work fine, message states images successfully sent to HPSmart scan ap but no images show up..

[A_Gayathri]

Hi @JonAMax,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the connection between your printer and the HP Smart Scan app. Here are a few troubleshooting steps you can try:

• Restart both the printer and the computer: Sometimes, a simple restart can resolve connectivity issues.
• Check the network connection: Ensure that both your printer and your computer are connected to the same network. If you're using a wireless connection, make sure the signal strength is strong enough.
• Update the HP Smart app: Check if there's an update available for the HP Smart app. Updating to the latest version might resolve any bugs or compatibility issues. HP Smart
• Reinstall the HP Smart app: If updating doesn't work, try uninstalling and reinstalling the HP Smart app on your computer.
• Check for driver updates: Make sure that your printer's drivers are up to date. You can usually find driver updates on the HP website or through your computer's operating system.  Software and Drivers for HP OfficeJet Pro 9015 All-in-One Printer
• Check permissions: Ensure that the HP Smart app has the necessary permissions to access the scanned images on your computer. Sometimes, security settings can prevent apps from accessing certain files or folders.
• Try a different scanning method: If the HP Smart app still isn't working, try scanning directly to your computer using the printer's built-in scanning software (if available). This can help determine if the issue is specific to the HP Smart app or if it's a broader connectivity problem.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

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