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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-28-2022 04:36 AM - edited ‎09-28-2022 04:55 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M282nw
Operating System: Microsoft Windows 11

SMTP has stopped working with an error suggesting to change port.

 

Scan to mail have worked ever since we bought the machine but have now developed a bit of an attitude.

 

I have backed up, reset and restored the printer (didn't retain mail settings). Didn't help.

I did a second reset without restore. Didn't help.

I tried other mail accounts on the printer. (but with same mail server 😕 ). Didn't help.

I tried the printers account from my phone on the same network as the printer. Worked.
I changed DNS  to 1.1.1.1. & 8.8.8.8. Didn't help.Clicked the firmware update button, says I have the latest.
What am i missing?
SMTP rapport

SMTP Status is 221

SMTP Status is 0

SMTP Status is 221

SMTP Status is 0

SMTP Status is 3

SMTP Status is 3

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2022 04:05 AM

HP Recommended

I got it to work with an g mail account, so I leave it at that.

View solution in original post

1 person found this reply helpful
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7 REPLIES 7

‎09-28-2022 04:38 AM - last edited on ‎09-28-2022 07:05 AM by Retired

HP Recommended

I forgot to mention that there's no funny characters in the password, i also changed it with no improvements.

The account is connected to a regular SMTP server, not Gmail or Outlook

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‎10-26-2022 04:35 AM

HP Recommended

@Jbost

 

Welcome to the HP support community.

 

I understand that scan to email is not working, I am glad to assist you.

 

Perform a factory reset on the printer:- 

1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Scroll to and select the Service menu. 

3. Scroll to and select Restore Defaults, and then touch OK.

 

Setup scan to email again:-

Refer to page number 55 in this user guide for the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-26-2022 03:30 PM

HP Recommended

Is this an onsite SMTP server or remote? If remote, make sure that your network gateway settings are correct.  If internal, try using the IP address as the smtp server name instead of the name.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-27-2022 03:19 AM

HP Recommended

Off site SMTP. But we now have 2 printers with the same problem leading me to believe that the server or maybe the ISP have changed somehow.

I will visit one of the sites next week, armed with alternative email providers.

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‎11-02-2022 03:13 AM

HP Recommended

I haven't had the time to visit the sites yet 😞

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‎11-02-2022 07:39 AM

HP Recommended

Hi Now I've been there and I had the mail supplier on the line.

Reset, used page 58 and id didn't work, the mail support could not see any errors in their end.

Scanner firmware is from 20220729.

I didn't have time to see if I could get *popular email-provider* to work

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‎12-01-2022 04:05 AM

HP Recommended

I got it to work with an g mail account, so I leave it at that.

1 person found this reply helpful
Was this reply helpful? Yes No
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