cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
IngridHB
New member
4 3 0 0
Message 1 of 8
289
Flag Post

Solved!

San from printer to Computer office jet pro 8022

HP Recommended
office jet pro 8022
macOS 10.15 Catalina

Hello. Yesterday I have received my new printer. Now I am trying to scan from printer to my computer.

I have add the HP Smart of my computer but everything I hit the scan -> computer button on the printer it say that I have to instal HP Smart on my computer.

 

Other way around scan button on computer works.

 

What do I do wrong on the printer. And how can I solve this?

7 REPLIES 7
Betty0610
HP Support Agent
HP Support Agent
14,885 14,867 770 618
Message 2 of 8
Flag Post
HP Recommended

@IngridHB

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/in-en/document/c04788799

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

0 Kudos
IngridHB
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Hi Betty, Thank you for your advice.

Problem is that I want to scan from scanner to Pc. Scanner keep saying "configure required". For Mac please instal HP Smart.

I have done that. 

I can push the scan button in the HP Smart app. But why can't I scan by pushing the scan button on the printer?

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,885 14,867 770 618
Message 4 of 8
Flag Post
HP Recommended

You definitely can. That document has steps to scan from the Printer as well.

 

 


I am an HP Employee

0 Kudos
IngridHB
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Hi Betty, 

 

No I can't. Keep getting undermentioned message on the printer.

I have download the HP Smart App and drivers. So computer and printer are correctly connected.

And still I can not scan from printer to computer.

 

IMG_7122.jpegIMG_7123.jpeg

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,885 14,867 770 618
Message 6 of 8
Flag Post
HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

0 Kudos
IngridHB
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Still have the same message, so I have desite not to use this on the printer. 

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,885 14,867 770 618
Message 8 of 8
Flag Post
HP Recommended

If you wish to try a reset, we can try that. Let me know 🙂


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation