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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-05-2021 12:35 PM

HP Recommended
Product: office jet pro 8022
Operating System: macOS 10.15 Catalina

Hello. Yesterday I have received my new printer. Now I am trying to scan from printer to my computer.

I have add the HP Smart of my computer but everything I hit the scan -> computer button on the printer it say that I have to instal HP Smart on my computer.

 

Other way around scan button on computer works.

 

What do I do wrong on the printer. And how can I solve this?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2021 07:11 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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7 REPLIES 7

‎02-12-2021 11:49 AM

HP Recommended

@IngridHB

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/in-en/document/c04788799

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎02-12-2021 12:23 PM

HP Recommended

Hi Betty, Thank you for your advice.

Problem is that I want to scan from scanner to Pc. Scanner keep saying "configure required". For Mac please instal HP Smart.

I have done that. 

I can push the scan button in the HP Smart app. But why can't I scan by pushing the scan button on the printer?

Was this reply helpful? Yes No

‎02-17-2021 08:29 AM

HP Recommended

You definitely can. That document has steps to scan from the Printer as well.

 

 


I am an HP Employee

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‎02-18-2021 10:55 AM

HP Recommended

Hi Betty, 

 

No I can't. Keep getting undermentioned message on the printer.

I have download the HP Smart App and drivers. So computer and printer are correctly connected.

And still I can not scan from printer to computer.

 

IMG_7122.jpegIMG_7123.jpeg

Was this reply helpful? Yes No

‎02-26-2021 07:11 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎02-26-2021 10:42 AM

HP Recommended

Still have the same message, so I have desite not to use this on the printer. 

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‎03-02-2021 12:45 PM

HP Recommended

If you wish to try a reset, we can try that. Let me know 🙂


I am an HP Employee

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