Save button is not showing , cannot save documents

[adwamw65]

8020 e scanner/printer

[Kuroi_Kenshi]

Hi @adwamw65,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet Pro 8020e scanner not showing the Save button when scanning documents. Let’s go through a few checks.

Check the Selected Scan Destination

• Open the HP app on your computer.
• Select your HP OfficeJet Pro 8020e.
• Click Scan and choose Scanner.
• In the scan settings panel, confirm that Destination is set to Save as File.
• Once a file destination is selected, check if the Save button appears.

Note: The Save option only appears when the scan destination is set to a file location.

Verify File Type and Scan Settings

• Open the scan screen in the HP app.
• Check the File Type setting (PDF, JPEG, or PNG).
• Select a valid file format such as PDF.
• Confirm that Preview completes successfully.
• After preview, check if the Save option becomes available.

Restart the Printer and Computer

• Turn the printer on.
• Disconnect the power cord from the back of the printer.
• Unplug the cord from the wall outlet and wait 60 seconds.
• Restart the computer during this time.
• Reconnect the power cord and turn the printer back on.

Reset the Printer in the HP App

• Open the HP app.
• Remove the HP OfficeJet Pro 8020e from the device list.
• Close the application completely.
• Reopen the HP app and select Add Printer.
• Add the printer again and try scanning.

Update the Printer Driver

• Go to the HP support website in a web browser.
• Search for HP OfficeJet Pro 8020e drivers.
• Download the latest Full Feature Software and Drivers package.
• Run the installer and follow the prompts.
• After installation completes, attempt the scan again and check if the Save button appears.

I hope this helps.

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Best regards,