• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Android 9.0 Pie

Hi, 

Where does all saved documents go from HP smart app in my phone? I have an Android, they are not in downloads as it should be. 

Kind regards 

 

Sevinj

1 REPLY 1
HP Recommended

@sevinjbabayeva7 

 

I cannot offer any reasonable advice beyond to check your Cloud storage options.

 

As a poor example,

HP Smart, when saving into an HP Smart folder might locate the HP Smart folder within your main Cloud Storage drive / account.

 

iOS stores objects and documents into a Files folder structure on the iPhone and in iPadOS (maybe MacOS, though I cannot confirm having no MacOS devices).

 

If your Android phone file system includes a "Files" type folder, check that hierarchy.

 

Not useful?

Ignore - nothing lost beyond the few seconds to read this message.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.