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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-11-2020 01:01 PM

HP Recommended
Product: 8025 Officejet

I use HPSmart for my 8025 Officejet. I am MAC user. When I scan a doc, the document can print. When I save to pdf-file... the saved file blank. Somehow, I am not saving what appears on my screen (the successfully scanned document). How to diagnose? how to fix??

3 REPLIES 3

‎12-17-2020 08:34 AM

HP Recommended

@Griz67, Welcome to HP Support Community!

Have you tried Apple Image Capture? Can you save the scanned document using the Image Capture App?

 

Meanwhile, ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

If you still have issues, remove the HP Smart App and reinstall it.

 

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎12-17-2020 01:21 PM

HP Recommended

Thanx for the reply and suggestions.

I have: 1) deleted and reinstalled HPSmart....2) updated firmware for printer....3) IOS is uptodate..... YET the problem persisted. So I did a work-around, by downloading HP EasyScan.  It works consistently on my MAC and saves all the documents. So the HPSmart is still loaded, and reads my ink levels etc.... but I avoid it when I want to scan something.   Essentially, I did not solve the problem, but found a bypass Hiway.

 

Gris67

 

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‎12-18-2020 10:58 AM

HP Recommended

@Griz67

 

Glad to know 🙂

TEJ1602
I am an HP Employee

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