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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 6455e All-in-One Printer
Microsoft Windows 10 (64-bit)

I FINALLY got this to scan again after reinstalling the software and setting it up five times. I just scanned two documents and it's stuck on "saving'. appearing to do so with a blue streak. It's been doing this for hours. I cancelled the 'save' - it does say that the "saving has been cancelled" but still continues with the moving blue streak. I can't close it either.

1 REPLY 1
HP Recommended

@123Chris 

 

Welcome to the HP User Community.

 

What you do depends on the source of the problem.

 

A couple of ideas are included here ... Note that the second "cancel" method (kill the hung process) does not provide any help to resolve the underlying cause but it should help to get rid of the immediate problem ("saving for hours").

 

A less direct method involves stopping Print Services, clearing the queue folder, and restarting Print Services.

 

Print Queue / Print Service Reset

 

After a print job has been accepted, it is turned over the Windows Print Services for completion.

 

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

 

 

Start Here:  Print job stuck in Queue

 

and / or

 

First, check that Windows Update does not need to install updates (or Restart)

 

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

 

Next

 

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

===========================================================================

Direct Intervention > Kill the Offending Process

 

Unless there is something preventing you from doing so, you can certainly kill the hung / stuck process.

 

TenForums > How to Kill a Process in Windows 10 

 

===========================================================================

 

What else?

 

IF the underlying cause of the problem is related to the way the printer is interacting with your network, the following might be relevant.  If the information does not apply, simply ignore.

 

SSID_Dual_Band_Example_11SSID_Dual_Band_Example_11

 

 

===========================================================================

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY 6455e All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.