Says printer can't be found but it is online

[Mikeyb29]

Says printer not available for scanning but it's online 

[Raj_05]

Hi @Mikeyb29,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY 6420e printer might be having a communication issue with your computer or the scanning software. Here are a few steps you can try to resolve the issue.

Check Printer Connection:

• Ensure that the printer is connected to the same network as your computer. Check for any network connectivity issues.

Restart Devices:

• Restart both your printer and computer. Sometimes, a simple restart can resolve communication issues.

Update Drivers and Software:

• Make sure you have the latest drivers and software installed for your printer. You can download them from the HP Support website.

Run HP Print and Scan Doctor:

• HP provides a diagnostic tool called HP Print and Scan Doctor that can help identify and fix common printing and scanning issues. Download and run it from the HP website.

Check Printer Settings:

• Ensure that the printer is set up correctly for scanning. Sometimes, you might need to reconfigure the scanner settings in the HP Smart app or the software you are using.

Reinstall HP Smart App:

• If you’re using the HP Smart app, try uninstalling and then reinstalling it. This can help resolve any software glitches.

Firewall and Antivirus:

• Check if your firewall or antivirus software is blocking communication between your computer and the printer. Temporarily disable them to see if it resolves the issue.

Reset Printer:

• As a last resort, you can try resetting the printer to its factory settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support